Freedom of Information

NNL is committed to being an open and transparent organisation. We make as much information available as possible, primarily through our website (which is the basis of our Publication Scheme).

If you cannot find the information you require on our website you can make a request to our Communications Manager:

customers@nnl.co.uk

or write to:

Freedom of Information Requests
NNL
 Chadwick House
Birchwood Park
Warrington
WA3 6AE

We will aim to find the information you require as soon as possible. However, we will send you a response within 20 working days of your initial request.

If we do not hold the information that you require, we will inform you. In certain circumstances we may need to transfer your request to another organisation which holds the information. If this is necessary we will inform you.

If the information you have requested relates to a third party, NNL will consult with the third party regarding the disclosure of the information.

In some circumstances a fee may be payable and if that is the case, we will let you know the likely charges before proceeding.

Your rights

Members of the public are entitled to request information from NNL under the Freedom of Information Act 2000 (FOI) and Environmental Information Regulations 2004 (EIR).

Information will only be withheld when necessary and in line with legislation, taking into account public interest and protecting legitimate confidential information, such as personal and commercially sensitive information. If NNL does decide that information cannot be released, we will explain the reasons behind this decision to you.

NNL must respond to your request within 20 working days. However, in exceptional circumstances, we may take up to 40 days but we will inform you in advance if this is the case.

The Information Commissioner's Office is responsible for enforcing this legislation. You can find out more about the legislation from the

Information Commissioner's Website

Complaints

Should you feel dissatisfied with our response to your request for information please contact the Communications Manager in the first instance, using the above email and/or address. If you wish to make a formal complaint please send this in writing to NNL's Director of Communications at the same email and/or address as above.

NNL will conduct and internal review into the decision. If you are dissatisfied with the outcome of our internal review you have the right to appeal to the Information Commissioner's Office:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF